Terms & Conditions
Terms and Conditions
Effective from: June 1, 2021
These terms and conditions outline the rules and regulations for the use of Wilank Travel Agency's Website and its Services online at www.wilanktravel.com or offline via Telephone, Mail etc. or in person at any branch office.
Introduction
Welcome to Wilank Travel Agency herein after referred to as (“Company”, “we”, “our”, “us”)!
These Terms of Service shall herein after be referred to as (“Terms”, “Terms of Service”) and shall govern
your use of our services both online and offline.
Our assistance services, products and website shall herein after be referred to as (“Our
Services”).
Your Acceptance
Your agreement with us includes the Terms of Service plus all our other Policies and shall herein after be referred to as (“Agreements”).
You acknowledge that you have read and understood the Agreements, and agree to be bound by them.
If you do not agree with or cannot comply with it, then you may not use Our Services, but please let us know by emailing us at [email protected] so we can try to find a solution.
Our Privacy Policy
Our Privacy Policy also governs your use of Our Services and explains how we collect, safeguard and disclose information that results from your use of our web pages. We advice you read more on our Privacy Policy. Please note that we do not share or sell our clients information except its required by a court of law or it will help the client based on our discretion.
Documents Collection
Documents such as passports, bank statements, certificates etc which are deemed vital by us for the facilitation of our service, shall be collected at our office in person and be in our custody during our operations in providing you with travel assistance services.
Communications
By using Our Services, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link if available or by emailing us at [email protected].
Purchases
If you wish to purchase any product or service from us (“Purchase”), you may be asked to pay using your personal details, mobile money details or bank details which will only be used to process your payments if applicable.
You represent and warrant that:
· You have the legal right to use the payment method(s) in connection with any Purchase
· The information you supply to us is true, correct and complete.
Order Payment
We may employ the use of third party payment operators
for the purpose of facilitating payment and the completion of Purchases. By
submitting your information, you grant us the right to provide the information
to these third parties.
Order Cancellation
We reserve the right to refuse or cancel your order at
any time for reasons including but not limited to: product or services
availability, errors in the description or price, error in your order or other
reasons which may cause us loss. We reserve the right to refuse or cancel your order if we suspect fraud from your side.
Duration of Service
We shall indicate the duration of service on each one and shall do our very best to meet the stated time if nothing beyond our control causes us any delay. In such cases we shall not be held liable for the delay. We advise you read more on durations and delays on our Service Delivery Policy.
Refunds
We issue refunds of payments generally if accepted by us.
We do Not Refund: Appointment Fees.
We advise you read more on our Payments and Refunds Policy.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Our Services may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Our Services, Promotion rules will apply. Read our Promotions Policy.
Content
Content found on or through this Our Services are the property of Wilank Travel Agency or are being used with permissions. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
Prohibited Uses
You may use Our Services only for lawful purposes and in accordance with our Terms. You agree not to use Our Services:
1. In any way that violates any applicable national or international law or regulation.
2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
5. In any way that infringes upon the rights of others, or in any way that is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Our Services, or which, as determined by us, may harm or offend Company or users of Our Services or expose them to liability.
Additionally, you agree not to:
1. Use Our Services in any manner that could disable, overburden, damage, or impair Our Services or interfere with any other party’s use of Our Services, including their ability to engage in real time activities through Our Services.
2. Use any robot, spider, or other automatic device, process, or means to access Our Services for any purpose, including monitoring or copying any of the material on Our Services.
3. Use any manual process to monitor or copy any of the material on Our Services or for any other unauthorized purpose without our prior written consent.
4. Use any device, software, or routine that interferes with the proper working of Our Services.
5. Introduce any viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful.
6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Our Services, the server on which Our Services is stored, or any server, computer, or database connected to Our Services.
7. Attack Our Services via a denial-of-Our Services attack or a distributed denial-of-Our Services attack.
8. Take any action that may damage or falsify our Company rating.
9. Otherwise attempt to interfere with the proper working of Our Services.
Analytics
We may use third-party Service Providers to monitor and analyze the use of Our Services.
Age Limitation
Our Services is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Our Services, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all the Terms.
If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Our Services.
Intellectual Property
Our Services and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Wilank Travel Agency and its licensors. Our brand may not be used in connection with any product or service without the prior written consent of Wilank Travel Agency.
Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that, a Content posted on our website infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Our Services on your copyright.
DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing us with the following information in writing for further details:
1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
2. A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
3. Identification of the URL or other specific location on Our Services where the material that you claim is infringing is located;
4. Your address, telephone number, and email address;
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
You can contact our Copyright Agent via email at [email protected].
Error Reporting and Feedback
You may provide us either directly at [email protected] or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to Our Services (“Feedback”).
You acknowledge and agree that:
1. You shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback;
2. Company may have development ideas similar to the Feedback;
3. Feedback does not contain confidential information or proprietary information from you or any third party; and
4. Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
Links to Other Web Sites
Our Services may contain links to third party web sites or services that are not owned or controlled by Wilank Travel Agency.
Wilank Travel Agency has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites. We do not warrant the offerings of any of these entities/individuals or their websites or services.
YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICE PROVIDER THAT YOU VISIT.
Disclaimer of Warranty
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICE OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT OUR SERVICES, THEIR CONTENT, OR ANY SERVICE OR ITEMS OBTAINED THROUGH OUR SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW OF GHANA.
Limitation of Liability
YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES.
Termination
We may terminate or suspend your account and bar access to Our Services immediately, without prior notice or liability, under our sole discretion, for reasons including but not limited to a breach of Terms and causing us harm or losses.
If you wish to terminate your account, you may simply discontinue using Our Services and collect all documents submitted which are in our custody after payment of the cancellation fees if any in accordance with our Cancellation Policy.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Ghana, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding Our Services and supersede and replace any prior agreements we might have had between us regarding Our Services.
Changes to Our Services
We reserve the right to withdraw or amend Our Services, and any Service or material we provide via any channel, in our sole discretion without notice. We will not be liable if for any reason all or any part of Our Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Our Services, or the entire Services.
Amendments to Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use Our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Our Services.
Waiver and Severability
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
Acknowledgement
BY USING OUR WEBSITE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF OUR SERVICES AND AGREE TO BE BOUND BY THEM.
Contact Us
Please send your feedback, comments and requests for support to us by email at [email protected].